Shipping policy

Shipping Policy

Thank you for shopping with us!

Processing Time

All orders are processed within 1-3 business days after payment is received. Orders are not shipped on Sundays or major holidays.

Shipping Rates & Delivery Estimates

Shipping charges are calculated at checkout unless otherwise stated. Delivery times vary depending on your location and the shipping method selected.

Estimated delivery times:

Standard Shipping: 3-5 business days
Expedited Shipping: 2-4 business days (if available)

Please note that delivery times are estimates and are not guaranteed.

Order Tracking

Tracking information will be provided when available. Once your order has shipped, you will receive a confirmation email with tracking details.

Lost or Delayed Packages

We are not responsible for delays caused by the shipping carrier, weather conditions, or other circumstances beyond our control. If your package appears lost, please contact us and we will assist in filing a claim with the carrier when applicable.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information. Orders returned due to an incorrect address may require additional shipping charges to be reshipped.

Pokémon Mystery Packs and Trading Cards

All mystery pack sales are final. Mystery packs contain 34 randomized cards and contents may vary. We do not guarantee specific cards, rarities, or values unless explicitly stated in the product listing.

Damaged Items

If your order arrives damaged, please contact us within 7 days of delivery with photos of the packaging and item. We will review the situation and work toward an appropriate resolution.

If you have any questions regarding your order or shipping policy, please contact us through our store’s contact page.